Privacy Policy
Freight Agencies Forwarding LTD is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and handle your information when you use our services, in accordance with data protection laws.
Data Collection and Use
We collect information necessary for the efficient execution of transactions, compliance with legal obligations, and improvement of our services. This includes:
- Personal identification data;
- Contact details;
- Transaction records and interactions with us;
- Browsing activity on our website;
- Marketing and communication preferences;
- Geolocation;
Use of Personal Data
Your data is used in the following ways:
- To provide you with products and services
- To manage your accounts
- To verify identities and maintain security
- To anticipate and prevent fraudulent activity
- To communicate about potential opportunities (with your consent)
- To assist with customer service communications
- To comply with legal obligations
Sharing and Transfer of Data
Occasionally, your data may be shared with our partner service providers to enhance your experience. Rest assured, these third parties are obligated to prioritise data protection, using your information solely for service provision.
Moreover, we may share data with legal bodies or in scenarios of community protection. However, we ensure no sale or rental of your data for marketing purposes.
Data Security Measures
To safeguard your data, we employ the following measures:
- Data encryption
- Strict security measures to protect our systems
- Training staff on internal data security policies
Our approach is constantly evaluated to maintain the highest standards.
Your Rights
You are entitled to:
- Access your personal data
- Rectify inaccuracies
- Request erasure or limits on usage
- Port your data to another service
- Opt out of marketing communications
To exercise these rights, please contact us at your convenience.
Data Retention
We retain your data only for as long as necessary, usually no longer than 5 years after the last transaction unless otherwise specified.
In certain circumstances, your data may be processed outside the European Economic Area (EEA). In these instances, we ensure data recipients uphold similar data protection standards.
Cookie Policy
Our website uses cookies to improve user experience, but you can control their usage through your browser settings.
| Cookie | Domain | Purpose | Expiration | Description |
| _ga | First-Party | Analytical | 1 year 1 month | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
| _clck | First-Party | Analytical | 1 year | This cookie is used to track user interactions and engagement on the website to improve user experience and website functionality. |
| _ga_TPLQVCNMB0 | First-Party | Analytical | 1 year 1 month | This cookie is used by Google Analytics to persist session state. |
| _clsk | First-Party | Analytical | 1 day | This cookie is associated with Microsoft Clarity analytics software. It is used to store information about the user’s session and to combine multiple page views into a single user session for analytics purposes. |
| MUID | .bing.com | Analytical | 1 year | This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. |
| SRM_B | .c.bing.com | Analytical | 1 year | This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. |
| MUID | .clarity.ms | Analytical | 1 year | This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. |
| MR | .c.clarity.ms | Analytical | 7 days | This is a Microsoft MSN 1st party cookie which we use to measure the use of the website for internal analytics. |
| CLID | www.clarity.ms | Functional | 1 year | This cookie is usually set by Dstillery to enable sharing media content to social media. It may also gather information on website visitors when they use social media to share website content from the page visited. |
| MR | .c.bing.com | Analytical | 7 days | This is a Microsoft MSN 1st party cookie which we use to measure the use of the website for internal analytics. |
| SM | .c.clarity.ms | Analytical | Session | This is a Microsoft MSN 1st party cookie which we use to measure the use of the website for internal analytics. |
| ANONCHK | .c.clarity.ms | Analytical | 10 minutes | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
Intellectual Property
The content on our website is protected by copyright and should only be used with proper authorisation.